Use Contact Quantprove for product, account, partnership, and support questions. Signed-in users may also use the in-app support surface when available.
Include useful details#
- what you were trying to do;
- the page or workflow;
- the exact message shown;
- the expected result;
- the time the problem happened;
- broker name or file type when relevant;
- steps you already tried.
Protect private information#
Remove names and account numbers from files or images unless support specifically needs them. Describe the account type instead of sending its full identifier.
Broker problems#
Include the provider name, connection status, time of the last expected trade, and exact message. See Fix a broker connection first.
Import problems#
Include the destination, file type, column names, expected trade count, and exact error. See Fix a failed upload first.
Account or billing problems#
Use the email connected to your Quantprove account. Include the approximate payment time for billing questions, but no card credentials.