Start with the status and exact message shown for the account.

Authorization was cancelled#

Return to Settings → Brokers, start the connection again, and complete every provider step. Keep the provider window open until Quantprove confirms the result.

No accounts were available#

Confirm that you signed in to the provider account that contains the intended trading account. Some providers require an eligible account or an additional setup step before it appears.

The account needs reconnect#

  1. Open the connected account.
  2. Select reconnect.
  3. Complete provider authorization again.
  4. Return to Quantprove.
  5. Confirm that the status returns to connected.

Sync failed#

Retry once. Confirm that the trade is completed and supported by the provider. Do not start repeated sync requests while one is still running.

Disconnect and reconnect#

Use this only after retry and reconnect fail. Disconnecting stops future sync, while existing Journal history is preserved.

Contact support#

Contact support with the provider, status, exact message, and time. Never send broker credentials.