Connected accounts appear in Settings → Brokers. Each row shows the provider, account identity, status, and available actions.
Read the status#
| Status | What to do |
|---|---|
| Connected | No action is needed. New supported trades can sync. |
| Sync pending | Wait for setup or the first sync to finish. |
| Needs reconnect | Open reconnect and approve provider access again. |
| Error | Retry once, then check the detailed message. |
| Disabled | Remove the disabled connection if you no longer need it. |
Sync now#
Use the sync control when you expect a completed trade that has not appeared yet. Wait for the request to finish before starting another sync.
If the trade remains missing, confirm that it is closed and supported by the provider before contacting support.
Reconnect an account#
- Open Settings → Brokers.
- Find the account marked Needs reconnect.
- Select reconnect.
- Complete the provider authorization.
- Return to Quantprove and confirm the connected status.
Disconnect an account#
Disconnecting stops future sync. Existing Journal history is preserved.
Use Fix a broker connection when retry or reconnect does not recover the account.